Privacy Policy

1. Who we are

SkyFactor ("we", "us") builds a virtual airline operations platform for flight simulation. This policy explains what happens to personal data you give us, or that we collect when you use our desktop client, the operations dashboard, the stats site, or the backend API.

2. What we collect

When you sign in

SkyFactor supports sign-in through Discord, Google, VATSIM and IVAO. Depending on the provider and what you authorise, we receive an identifier for your account (such as a Discord user ID, Google subject ID, VATSIM CID or IVAO VID), your email address, and your public display name. We never receive or store your password, and we never ask providers for access to private messages or friends lists.

When you fly

While you use the pilot EFB with telemetry enabled, we receive flight data from your simulator: position (latitude/longitude), altitude, ground speed, heading, and your active flight plan identifiers. This is the data shown on the live fleet map and company operations views.

When you use dispatch or ATC

Filed flight plans, dispatch briefings, and ATC session activity you create are stored to your account so they persist across sessions.

Technical data

We keep basic request logs (IP address, user agent, timestamps) to operate and protect the service, and use local storage in your browser to remember your sign-in session and display preferences.

3. How we use your data

• To authenticate you and keep your account consistent across providers.
• To power the live fleet map, telemetry, dispatch, and stats features you use.
• To operate, secure, and improve the service.
• To contact you about your account (for example, password-reset or verification emails).

We do not sell your personal data. We do not use it for advertising.

4. Where data is stored

Account and flight data is stored on our cloud backend (hosted on Render) in an SQLite database. Browser sessions are stored locally on your device. Your simulator telemetry is transmitted to our servers over HTTPS.

5. Third-party services

SkyFactor integrates with third parties whose own terms and privacy policies apply when you use them:

• Discord, Google, VATSIM, IVAO — identity providers for sign-in.
• SimBrief — flight-plan loading, using the username you provide.
• Navigraph / AIRAC — navigation data references.
• VATSIM / IVAO live feeds — public network data shown in the client and sites.

Public network data (such as VATSIM's live JSON feed) is fetched by our backend and may be cached; this data is published by those networks for public use.

6. How long we keep data

We keep account data while your account is active. Telemetry and flight records are retained for operational history (for example, fleet and stats views). You can request deletion at any time (see section 7), and we will remove the data we hold about you unless we are required to keep it by law.

7. Your rights

Depending on where you live (including under the GDPR or similar laws), you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data ("right to be forgotten").
• Object to or restrict certain processing.
• Export your data in a machine-readable format.

To exercise any of these, contact us at the address in section 9. We will respond within a reasonable time.

8. Children

SkyFactor is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us personal data, contact us and we will delete it.

9. Contact

Questions about this policy can be sent via the contact page. For the avoidance of doubt, SkyFactor is a virtual, non-commercial flight-simulation project and is not affiliated with any real airline, aviation authority, or the flight-simulator software vendors whose products it integrates with.

10. Changes

We may update this policy as the service evolves. The "last updated" date at the top of this page reflects the most recent change. Material changes will be highlighted in the client and on this page.